All of our items are sent out to you via Royal Mail, and you have a selection of different delivery options to suit your needs. When you check out, you will be provided with these delivery options to choose from. Our delivery charges are as follows:
First Class Recorded Delivery (1-3 days) £ 3.95
Special Delivery 9.00am (guaranteed by 9am the next morning) £ 15.00
Special Delivery next day (guaranteed by 1pm the next day) £ 8.00
E.U International signed for (3-5 days) £ 10.00
Outside E.U International signed for (5 days) £ 15.00
All of our orders are packaged in the most discreet packaging. There is no mention of us on the box, and all deliveries arrive in plain brown boxes, just as you would receive anything else.
Gift boxes are delivered within a normal brown postage boxes, just as with any normal order.
All of your products packed within the postal box are securely packed in so as to prevent damage. You will also receive a returns form in the event that you would like to return or exchange an item. Our invoices are sent via email.
If you would like to return or exchange something, the please fill out the form provided on the back of your invoice and post your unwanted item back to us using the sticky returns label provided (within 28 days). Please do not forget to indicate your requirements so that we can help you out as quickly as possible.
Due to hygiene, we are unable to accept any items returned if you have opened the box under any circumstances. So, please think carefully before opening the box!
All refunds will be credited back to the original payment type. Any shipping and handling fees that were paid during an online order are non-refundable.
If you have lost your invoice please write a covering letter detailing the order number and whether you would like an exchange/refund. If you have lost your receipt, we are only able to offer the most recent price.
Refunds can take up to 10 working days to appear on your credit/debit card from the date we receive the return. You will receive a confirmation email when you have been refunded any amount.
The returning item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot provide refunds or exchanges on products that are lost in the post when being returned back to us. The cost of returning any unwanted items to us is not paid for by La Belle Epoque.
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